Scope of Services

Royal Aviation will provide the customer with one agent for each flight. This agent performs Operations Agent and Loadmaster duties that are tailored to meet customer needs and specifications.

Operations Agent Services

• Assemble and distribute all required flight plans, NOTAMS, weather maps, navigation charts, and all other associated flight operations documents, per your specifications
• Perform all required crew operational briefings
• Handle all radio communications between your operations office and the aircrafts
• Coordinate with all vendors supporting your flights (for example, handling company, caterers, etc.)
• Prepare and send all required aircraft movement and load control messages
• Inspect all export cargo at customer’s warehouse before the aircraft arrives
• Perform all required load planning and weight and balance functions, including preparing all load planning and weight and balance documentation
• Inspect the aircraft cargo loading and restraint systems for integrity, and coordinate all required repairs with the customer’s aircraft maintenance
• Coordinate and supervise handling company personnel to ensure safe and efficient loading and unloading of aircraft cargo
• Assist the customer flight crew in performing all required pre-flight cargo inspections
• Ensure that all dangerous goods shipments/pallets are correctly labeled and properly loaded on the aircraft according to customer’s procedure

Loadmaster Services

• Inspect all export cargo at customer’s warehouse before the aircraft arrives
• Perform all required load planning and weight and balance functions, including preparing all load planning and weight and balance documentation
• Inspect the aircraft cargo loading and restraint systems for integrity, and coordinate all required repairs with the customer’s aircraft maintenance
• Coordinate and supervise handling company personnel to ensure safe and efficient loading and unloading of aircraft cargo
• Assist the customer flight crew in performing all required pre-flight cargo inspections
• Ensure that all dangerous goods shipments/pallets are correctly labeled and properly loaded on the aircraft according to customer’s procedure

K Agent Specifics

• Sort through the telexes and take action as necessary
• Verify arrival time
• Prepare and fax crew hotel Vouchers Via TLX
• Prepare Crew welcome documents
• Assemble crew documents for arrivals
• Prepare CBP, Ramp tower, BBC and Carrier’s Handling Companies, Flight info sheet (FAXX TLX)
• Prepare the inbound General Declaration for arrivals
• Update DEN screen with current fuel density
• Enter EIC for outbound flight (Blankets, Earphones…….Etc)
• Complete PROPLD screen
• Complete PRORWY screen
• Prepare and fax Pre-PIL + Crew documentation for outbound flight
• Send ACARS message to inbound aircraft with parking information
• Before the arrival of the flight and during FOD walk, make sure equipment is in place
• Ensure that ramp is clear and staff ready
• Brief with C2 regarding arrival
• Verify offload of all positions (send a GHR if needed)
• Make sure that the Carrier’s handling company ramp lead Sign off on the inbound bulk cargo manifest
• Print PCA* for the arrival
• Draw maps (87H.L, 80H, 55C/E, 2H)
• Print the weather maps from Praslin
• Print weather + ATIS for Pilots
• Print and assemble flight file for Pilots
• Call the ATC Flt plan to obtain the strip number
• Verify that the aircraft holds are empty
• Verify weights and conditions of outbound pallets
• Print LIR and brief with C2 and the SECURSOL Agent (if Secursol Agt assigned for the flight) before loading
• Brief with the C2/Loader and the SECURSOL Agent (lf Secursol Agt assigned for the flight) Loading
• Meet with Pilots at the gate and escort them to the PPV
• Coordinate fuel needs with mechanic
• Check with Chief Purser to see if the cabin crew needs anything
• Verify final payload with Captain once the flight is closed and confirm final fuel
• Make sure that the FRP screen has been validated
• Provide Notoc to Pilots if applicable
• Obtain ATL from Pilots
• Update the LRP
• Brief with C2 and the SECURSOL Agent (lf Secursol Agt assigned for the flight) after loading
• Obtain the final LIR from the C2/RCC after the post loading briefing + check signatures
• Update and re-validate the LRP if needed
• Make sure that the FRP screen has been validated by the Captain, if not go O/B and ask him to validate it
• Monitor the ECS screen and inform the gate when the ECD is signed
• Make sure that the Captain receives the LMC (If any) via ECARS
• Finalize the flight in //G80
• Obtain the FMM from the mechanic
• Obtain the aircraft turnaround checklist (FOR-DESM5Version:0) from the mechanic
• CompIete the FMM on //G80
• Obtain outbound bulk cargo manifest signed by C2
• Obtain BIC from Gate Gourmet and attach LDM
• Print the CPM/LDM/EIC. …………Using the DOS transaction
• Send TELM/BULK
• Enter delay code and Sl in GAETAN after consulting with the Carrier Duty Manager
• Organize and finalize flight folder
• Get arrival papers from the bin
• Complete the BCl screen (AKE numbers)
• Make sure to send a TLX for unserviceable AKE’s (U-AKE TLX)
• Complete the loading departure checklist
• Complete the flight folder with the required documents